HQ is the largest provider of fully equipped office space and executive suites for rent in the United States. Our office rental options are cost-effective and flexible. We also provide meeting rooms, conference rooms, training rooms and video conferencing in a professional business setting, as well as virtual office services and the world's best business addresses.

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Frequently Asked Questions

How can I eliminate background noise?

Select A Quiet Environment - Participate in a quiet setting where you can concentrate and the group can hear you. If possible, avoid common distractions such as air conditioners, printers, ringing phones, fax machines, paper shuffling and loud voices. Closing your office door will minimize these distractions.

Test Your Speakerphone - If you are using a speakerphone, set it up before your conference begins. Some speakerphones with the volume set too high create feedback. In addition, many conference room speakerphones need to be adjusted according to the rooms dynamics. You may test your speakerphone with one of our conference support specialists by dialing in 15 minutes prior to your conference call. Ensuring proper speakerphone setup before your meetings start time will save the group time and aggravation

Activate Your Mute Button - Use the mute button on your phone or speakerphone if you are unable to move to a quiet location. Loud voices, noisy office equipment and ringing office phones can divert the groups attention. Using your mute button helps eliminate these distractions.

Turn Off Call Waiting - Prior to your conference call, you may be able to temporarily deactivate your call waiting to ensure an uninterrupted discussion. To cancel call waiting, press "*70" and do not hang up. Wait for the dial tone and make your call. Call waiting will return once you disconnect. If "*70" doesnt work for you, contact your local phone company to find out how to temporarily disable your service.

Why is my moderator passcode important?

Because your conference is not started by a support specialist, entering a passcode is the only way to access your conference. Your callers will remain on hold until you join the meeting using your moderator passcode. You have three opportunities to enter your passcode. If your third attempt fails, contact our support desk for assistance.

How can I tell who is on the call or when someone joins?

Kick off your meeting with a roll call. Then, use the entry and exit tones that are played into the conference when participants join and leave the call to update meeting attendance. When you hear an entry tone, it helps to ask, "Who just joined us?"

How do we avoid the confusion on larger calls of knowing who is talking?

One easy way is to state your name when speaking during your conference to avoid confusion. For example, say, "This is John, and I think...."

What happens if I need to put a call on hold?

If you must step away from the conference for a moment, do not place your line on hold. The on-hold music will be played into the conference already in progress.

How do I adjust the volume of the call?

If you have trouble hearing other participants, press *4 to increase the conference volume. If other participants have trouble hearing you, press *5. To decrease the volume of other participants' voices, press *7. To decrease the volume of your voice, press *8.

What if I need help during a call?

If you need help during your automated conference, press *0 to reach the HQ Voiceworks support desk or press *1 to access the Help Menu. Pressing the star key (*) automatically re-admits you to your meeting.

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